Chromatic builds design tooling for product teams. Their internal workflows were ironically chaotic — feature requests coming in from five different channels, no consistent way to triage, and a product manager stretched thin trying to keep everything organized.
They started small, using the agent just to consolidate and summarize incoming feedback. Within days it was doing more — categorizing requests, drafting responses, and flagging duplicates before anyone had to read them manually.
The product manager described the first week as strange. "I kept waiting for something to fall through the cracks," she said. "Nothing did." The agent had learned which requests were urgent, which were recurring themes, and which could be parked — all without being explicitly told.
Three months in, Chromatic expanded usage to their support and QA workflows. Ticket resolution time dropped significantly, and the team finally had bandwidth to focus on roadmap decisions rather than inbox management.